Welcome to IT Luggage Sales Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium luggage collections, delivery services, and customer care. Whether you’re a frequent flyer or planning your dream holiday, find everything you need below.

Product Questions

What types of luggage do you offer?
We specialise in premium luggage for all travel needs, including:
  • Cabin and hand luggage for short trips
  • Multi-piece sets (3pc, 4pc, 5pc) for extended travel
  • Eco-friendly options made from sustainable materials
  • Expandable and extra-strong suitcases
  • Lightweight and hard-sided collections
Our products are designed for discerning travelers who value both style and functionality.
What makes your luggage eco-friendly?
Our eco-friendly range uses recycled materials and sustainable manufacturing processes without compromising durability. These pieces feature:
  • Recycled polycarbonate shells
  • Water-based adhesives
  • Minimal packaging (100% recyclable)
  • Reduced carbon footprint in production

Shipping & Delivery

What are my delivery options?
We offer two premium shipping methods:
  1. Express Shipping (£12.95): 1-2 day processing + 10-15 day delivery via DHL/FedEx with real-time tracking
  2. Free Standard Shipping: 1-2 day processing + 15-25 day delivery via EMS (orders over £50)
All orders are processed from our Liverpool headquarters within 1-2 business days.
Do you ship to my country?
We ship globally except to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location. For specific inquiries, please contact [email protected].

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. To initiate a return:
  1. Email our Liverpool-based team at [email protected]
  2. Include your order number and reason for return
  3. We’ll provide return instructions and a shipping label if applicable
Items must be unused and in original packaging with all tags attached.
How long do refunds take?
Once we receive your returned item, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Payments & Security

What payment methods do you accept?
We accept all major payment options for secure global transactions:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers. For added security, we recommend PayPal for all international orders.

Customer Service

How can I contact customer service?
Our Liverpool-based team is available via email at [email protected]. We respond to all inquiries within 24 business hours and offer multilingual support for international customers.
Where is your company located?
IT Luggage Sales Shop operates from:
97 Church St, Liverpool, GB L5F 7YI
All orders are processed and shipped from this location.

Can’t find your question? Our travel experts are ready to help at [email protected]. Explore our premium luggage collections today at packinstylesale.com – where we deliver not just luggage, but peace of mind for your travels.