At IT Luggage Sales Shop, we’re committed to making your travel experience exceptional from purchase to delivery. Our premium luggage solutions are designed for discerning travelers who value quality, style, and convenience. Below you’ll find all the details about our shipping and returns processes to ensure complete transparency.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.
Shipping Methods & Delivery Times
Standard Shipping (£12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch
– Available for all orders
Free Shipping:
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch
– Available for orders over £50
Note: Delivery times are estimates and may vary depending on destination and customs processing. We cannot ship to certain remote areas and parts of Asia.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient transactions.
Our Hassle-Free Returns Policy
We stand behind our premium travel products, but understand that sometimes an item may not meet your expectations. Our straightforward returns process ensures your complete satisfaction.
Returns Eligibility
We accept returns or exchanges within 15 days of receiving your order, provided:
- Items are in original, unused condition with all tags attached
- Original packaging and all accessories are included
- Proof of purchase is provided
Important Exceptions:
- For hygiene reasons, we cannot accept returns on eco-friendly luggage items that have been used or show signs of wear
- All 3pc/4pc/5pc sets must be returned complete (partial returns not accepted)
How to Return an Item
Follow these simple steps:
- Contact us at [email protected] within 15 days of receiving your order
- Complete the return request form (template provided below)
- Wait for approval – we’ll respond within 1-2 business days with return instructions
- Package your item securely using the original packaging if possible
- Ship your return to our Liverpool address using a trackable service
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We strongly recommend using a trackable shipping service as we cannot be responsible for items lost in transit.
Refund Process
Once we receive and inspect your return:
- Processing time: 3-5 business days after receipt
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timing: Allow 5-10 business days for the refund to appear in your account
Note: Shipping charges are non-refundable for changed-mind returns.
Exchange Process
For exchanges:
- Follow the standard return process
- Clearly indicate your desired replacement item in your return request
- We’ll ship your new item once the return is received and approved
- Any price differences will be charged/refunded accordingly
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear IT Luggage Sales Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Product details:
– Item Name: [Product Name]
– Reason for return: [Please specify]
– Preferred resolution: [Refund/Exchange for [Product Name]]
I confirm the item is in its original condition with all tags and packaging intact.
My contact information:
– Full Name:
– Email:
– Phone:
Please advise next steps at your earliest convenience.
Best regards,
[Your Full Name]
Our Commitment to You
As specialists in premium travel solutions, we’re committed to making your return experience as seamless as our luggage designs. Our Liverpool-based customer service team is available to assist with any questions at [email protected].
IT Luggage Sales Shop – Where premium travel meets customer satisfaction.
Return Address:
IT Luggage Sales Shop
97 Church St
Liverpool, GB L5F 7YI