Term and Conditions

Last updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for discerning travellers aged 18+ who seek quality luggage solutions. By using our site, you confirm you have legal capacity to enter into binding contracts.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, and product designs, is our exclusive property or licensed to us and protected by UK and international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Range

We specialise in premium luggage including:

• Multi-piece sets (3pc, 4pc, 5pc)
• Specialty luggage (cabin, hold, hand, 4-wheeled)
• Size options (extra large, large, lightweight)
• Material types (hard-sided, expandable, extra-strong)
• Eco-friendly travel solutions

2.2 Product Descriptions

We make every effort to accurately display product features, colours and specifications. However, slight variations may occur due to monitor settings and product enhancements. Dimensions include wheels and handles unless stated otherwise.

2.3 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase subject to these terms. We’ll confirm receipt and begin processing within 1-2 business days. Order acceptance occurs when we dispatch your items.

3.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You confirm the payment method used is yours or you have authorisation to use it. We may perform security checks to verify your identity.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and public holidays). You’ll receive tracking information via email upon dispatch.

4.2 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): DHL/FedEx – 10-15 business days after dispatch
• Free Shipping: EMS – 15-25 business days after dispatch (orders over £50 only)

4.3 Delivery Areas

We ship worldwide except to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing.

4.4 Delivery Responsibilities

Risk of loss passes to you upon delivery. You’re responsible for inspecting goods upon receipt and notifying us of any transit damage within 48 hours.

5. Returns and Refunds

5.1 Returns Policy

We accept returns within 15 days of delivery, provided:

• Items are unused with original tags and packaging
• All accessories are included
• Proof of purchase is provided

5.2 Return Exceptions

The following cannot be returned:

• Used eco-friendly luggage showing wear
• Partial returns of multi-piece sets (must return complete sets)

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days
2. Complete the return request form
3. Wait for approval (1-2 business days)
4. Ship to: IT Luggage Sales Shop, 97 Church St, Liverpool, GB L5F 7YI

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return, issued to your original payment method. Shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide complete, accurate information when ordering, including delivery address and contact details.

6.2 Prohibited Use

You agree not to:

• Use our website for unlawful purposes
• Attempt to gain unauthorised access to our systems
• Make fraudulent purchases
• Resell our products without authorisation

6.3 Compliance with Laws

You’re responsible for complying with all local laws regarding online purchases and import restrictions.

7. Limitation of Liability

7.1 General Limitation

To the fullest extent permitted by law, we exclude all liability for:

• Indirect or consequential losses
• Loss of profits or data
• Delays beyond our reasonable control

7.2 Maximum Liability

Our total liability for any claim related to these terms or your order shall not exceed the purchase price of the relevant products.

7.3 Product Use

We’re not liable for damage resulting from improper use, overpacking, or failure to follow care instructions for your luggage.

8. General Provisions

8.1 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.2 Governing Law

These terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

8.3 Contact Information

For questions about these terms, contact us at:

IT Luggage Sales Shop
97 Church St
Liverpool, GB L5F 7YI
Email: [email protected]